Returns
Return Items:
**Please note on clearace items we don't receive no faulty returns**
Returns are permitted within thirty (30) calendar days of the Delivery Date.
A form of Order identification (such as invoice) must be included after the return has been agreed.
You, the consumer are responsible for ensuring that any Return Item arrives safely back with Home Warehouse. We strongly advise that you use a tracked shipping service with insurance as appropriate. If the Item is shipped using a tracked shipping service and the tracking number shows that delivery back to Home Warehouse was completed, then the Item will be considered as having been delivered. If the tracking number does not show the Item delivery as being completed, or if there is no tracking number for the Item, then you will be accountable for the non-delivery of the Item and any resultant losses.
Upon receiving the Return Item back, Home Warehouse will inspect the Item and either accept or reject the Return Item within forty-eight (48) hours (on Business Days).
If the Return Item is accepted, you will be refunded as per the Refunds clause below.
The determination and acceptance of a Faulty Item rests with Home Warehouse. We are to undertake our best and fair professional judgement in this regard.
Exchange Items:
Home Warehouse do not facilitate the exchanging of one Item for another. Exchange Items must therefore be treated in the same manner as Return Items.
To affect an exchange, Home Warehouse will refund you for the Return Item once it has been returned and inspected as described above.
If you wish to source a Replacement Item, you will need to submit a new Order.
Faulty Items:
You may return a Faulty Item to Home Warehouse within sixty (60) calendar days of the Delivery Date, regardless of whether or not the End Consumer has retained the Item’s original packaging and labels.
Home Warehouse will then have up to five (5) Business Days to respond and will either:
1. accept the Faulty Item request and issue a refund,
2. accept the Faulty Item request and issue a shipping label for its return,
3. accept the Faulty Item request and dispatch a Replacement Item or,
4. reject the Faulty Item request and provide a reason for doing so.
You will have up to thirty (30) calendar days to return the Faulty Item to Home Warehouse.
A form of Order identification (such as invoice) must be included after the return has been agreed.
You, the consumer are responsible for ensuring that any Faulty Item arrives safely back with Home Warehouse. We strongly advise that you use a tracked shipping service with insurance as appropriate. If the Item is shipped using a tracked shipping service and the tracking number shows that delivery back to Home Warehouse was completed, then the Item will be considered as having been delivered. If the tracking number does not show the Item delivery as being completed, or if there is no tracking number for the Item, then you will be accountable for the non-delivery of the Item and any resultant losses.
Upon receiving the Faulty Item back, Home Warehouse will inspect the Item and either accept or reject the Faulty Item within forty-eight (48) hours (on Business Days).
If the Faulty Item is accepted, you will either be refunded as per the Refunds clause below or a Replacement Item will be dispatched.
The determination and acceptance of a Faulty Item rests with Home Warehouse. We are to undertake our best and fair professional judgement in this regard.
Delayed Items:
Home Warehouse are required to keep their Delayed Item instances to a minimum, but we cannot guarantee that all Items will always be delivered to the End Consumer on time.
Lost Items:
Home Warehouse are required to keep their Lost Item instances to a minimum
If the Item is shipped using a tracked shipping service and the tracking number shows that delivery to the End Consumer was completed, then Home Warehouse will not be held accountable for non-delivery and may reject the Lost Item request.
If the tracking number does not show the Item as being delivered, or if there is no tracking number for the Item, then Home Warehouse will be held accountable for the non-delivery of the Item and should accept the Lost Item request.
Replacement Items:
Home Warehouse are required to dispatch all Replacement Items within forty-eight (48) hours (on Business Days) of the underlying Lost Item request being accepted.
REFUNDS
We aim to approve Refunds within five (5) Business Days of either receipt of Item in question or agreement to issue the refund.
Refunds for Return Items, Exchange Items, Lost Items or Out-of-Stock Items: Will be for an amount equivalent to the total Order Amount as invoiced, inclusive of the original outbound shipping costs and VAT. The End Consumer will be responsible for paying the shipping costs associated with returning the Item to Home Warehouse (inbound).
Refunds for Faulty Items:
Will be for an amount equivalent to the total Order Amount as invoiced, inclusive of the original outbound shipping costs and VAT as well as the reasonable cost incurred by you, the End Consumer to return the Item to Home Warehouse.
By reasonable, we mean a competitive market rate for an appropriate shipping service based on the value, size, and weight of the Item. Should you exceed what we deem to be reasonable, you may be liable for the difference, as determined by us.
